Payment methods

 3 ways to pay: We accept payment via direct credit into our NZ bank account, by posting us a cheque, or by using VISA or MASTERCARD via Paypal.  You dont have to register on paypal to pay via credit card, when you are redirected to the paypal website click "Pay with my credit or debit card""


Postage method

Our prefered method of shipping in NZ is via courierpost NZ.

Overseas orders are sent via international air mail.

Returns & Refunds & Exchanges

We accept returns and exchanges of items purchased.
We will try our best to exchange it for another item, or we will refund you the purchase price less frieght within 7 days.

Your information
Alpaca crafts does not sell or rent your personal identification to third parties.

Email
Alpaca crafts only sends our registered customers emails when they place an order, or to communicate any issues relating to their order. If you request to remove your email address from our database we will do so immediately.

Customer registration
The registration form requires you to provide us with contact information for the purpose of dispatching the order to the correct address and to contact you in the event of a problem occuring.

Updating Your Personal Information
Alpaca crafts provides you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc.

Registration Removal
If you wish to have your registration removed from our database for any reason, simply send us an email requesting to be removed.

Updates to this policy
From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Alpaca crafts


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